Last Updated: April 20, 2025
At Minddale, accessible at https://www.minddale.com/, we prioritize the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, and applications. It applies to the Minddale website, mobile applications, and any services provided by Minddale (collectively referred to as “Minddale” or “Website”). This policy is designed to comply with applicable data protection laws and meet the requirements of our payment gateway provider, Razorpay, ensuring a secure and transparent experience for all users.
By using Minddale, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please refrain from using our Website or services.
1. Definitions
“We,” “Us,” “Our”: Refers to Minddale, the operator of https://www.minddale.com/.
“You,” “Your,” “User”: Refers to any individual or entity accessing or using Minddale’s Website or services.
“Personal Information”: Information that can be used to identify you, such as your name, email address, phone number, or payment details.
“Sensitive Personal Data”: Includes financial information (e.g., credit/debit card details, bank account information, KYC documents) and other sensitive data as defined by applicable laws.
“Website”: Refers to https://www.minddale.com/ and its subdomains, mobile applications, and related services.
2. Information We Collect
We collect information to provide, improve, and personalize our services while ensuring compliance with Razorpay’s standards and applicable regulations. The types of information we collect include:
2.1 Personal Information
When you interact with Minddale, we may collect:
Name: To personalize your account and communications.
Email Address: For account creation, transaction updates, newsletters (if subscribed), and customer support.
Phone Number: For transaction alerts, SMS notifications, and customer verification.
Address: For billing, shipping, or service delivery purposes.
Payment Details: When you make payments through Razorpay, we collect encrypted payment information (e.g., credit/debit card details, UPI IDs, or bank account details) to process transactions securely.
2.2 Sensitive Personal Data
We may collect and store sensitive information, such as:
Financial information, including credit/debit card details, bank account information, and Know Your Customer (KYC) documents as required by the Reserve Bank of India (RBI) regulations.
Other sensitive data you voluntarily provide while creating or managing your Minddale account.
2.3 Non-Personal Information
We collect non-identifiable data to enhance your experience and improve our services:
Browser Information: Browser type, version, and settings.
IP Address: To understand your location and improve security.
Usage Data: Pages visited, time spent on the Website, search queries, and referring URLs.
Cookies: Small text files stored on your device to track preferences, improve functionality, and analyze Website performance. You can manage cookie preferences through your browser settings.
2.4 Information from Third Parties
We may collect data from third-party services integrated with Minddale, such as:
Razorpay, for payment processing.
Analytics providers, like Google Analytics, to understand user behavior.
Marketing platforms, for targeted campaigns (only with your consent).
3. How We Use Your Information
We use your information to deliver seamless services, ensure security, and comply with legal and regulatory requirements. Specific uses include:
Service Delivery: To process transactions, provide customer support, and deliver services or products you request.
Payment Processing: To facilitate secure payments through Razorpay, adhering to Payment Card Industry Data Security Standard (PCI-DSS) requirements.
Communication: To send transaction confirmations, account updates, newsletters (if subscribed), and promotional offers. You can unsubscribe from non-essential communications via the unsubscribe link in emails or by contacting us at support@minddale.com.
Personalization: To tailor content, recommendations, and advertisements based on your preferences and usage patterns.
Analytics: To analyze Website performance, user behavior, and trends to improve our services.
Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
Compliance: To meet legal obligations, including RBI regulations and Razorpay’s KYC requirements.
4. How We Share Your Information
Minddale does not sell, rent, or trade your Personal Information to third parties. We may share your data only in the following circumstances:
With Razorpay: To process payments securely. Razorpay adheres to PCI-DSS standards and does not store your card data on its servers after transaction completion. For more details, refer to Razorpay’s Privacy Policy at https://razorpay.com/privacy/.
With Service Providers: We engage trusted third-party providers (e.g., hosting services, analytics tools) to perform specific functions. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
With Business Partners: If you opt to share your information with businesses listed on Minddale (e.g., for order fulfillment), we may share relevant details. Minddale is not liable for any misuse of this information by such businesses.
Legal Requirements: We may disclose your information to comply with applicable laws, court orders, or regulatory authorities, such as RBI or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this Privacy Policy.
5. Payment Processing via Razorpay
Minddale uses Razorpay, a leading payment gateway, to process online payments securely. When you make a payment:
Your card data is encrypted and processed through PCI-DSS-compliant systems.
Razorpay does not store your card details after the transaction is complete.
Transaction data is used solely to complete your purchase and is not retained thereafter.
Razorpay adheres to standards set by the PCI Security Standards Council, ensuring secure handling of credit card information. For more details, visit https://razorpay.com/terms/.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyze Website performance. Cookies help us:
Remember your preferences and login details.
Track Website usage for analytics purposes.
Deliver personalized content and advertisements.
You can control cookies through your browser settings or opt out of non-essential cookies. However, disabling cookies may affect certain functionalities of the Website. For more information, refer to our Cookie Policy.
7. Data Security
We implement robust security measures to protect your data, including:
Encryption: Sensitive data, such as payment details, is encrypted using Secure Sockets Layer (SSL) technology.
Access Controls: Only authorized personnel can access your Personal Information, under strict confidentiality agreements.
Regular Audits: We conduct periodic security audits to identify and address vulnerabilities.
PCI-DSS Compliance: Our payment processing adheres to PCI-DSS standards, ensuring secure handling of financial data.
Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights
As a user, you have the following rights regarding your Personal Information:
Access: Request details about the data we hold about you.
Rectification: Correct inaccurate or incomplete information.
Erasure: Request deletion of your Personal Information from our servers. Note that certain data may be retained to comply with legal obligations.
Restriction: Restrict the processing of your data in specific circumstances.
Data Portability: Receive your data in a structured, commonly used format.
Objection: Object to the processing of your data for marketing or other purposes.
To exercise these rights, contact us at support@minddale.com. We will respond within 30 days, as per applicable data protection laws.
9. Data Retention
We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. For example:
Transaction data is retained for the duration required to process payments and comply with RBI regulations.
Account information is retained until you request deletion or your account becomes inactive for a specified period (e.g., 2 years).
Non-personal data may be retained indefinitely for analytics purposes in an anonymized form.
10. Third-Party Links
Minddale may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.
11. Children’s Privacy
Minddale’s services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that a minor has provided us with data, we will promptly delete it. If you believe a minor has shared information with us, please contact us at support@minddale.com.
12. International Data Transfers
Minddale operates primarily in India, but your data may be transferred to or stored in other countries where our service providers are located. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards (e.g., Standard Contractual Clauses) are in place.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Razorpay’s guidelines. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this page regularly. Continued use of Minddale after changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Minddale
Email: support@minddale.com
Address: #198, 2nd Floor, CMH Road, Indiranagar, Bangalore - 560038
Phone: +91 89211 71494, +91 47129 92633
For payment-related queries, you may also contact Razorpay at https://razorpay.com/support/.
This Privacy Policy ensures compliance with Razorpay’s requirements, aligns with industry best practices, and provides transparency to our users. Thank you for trusting Minddale with your data.
